Refund policy

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags if applicable, and in its original packaging. Proof of purchase is also required.

To request a return, contact us at goatstreetgoods@gmail.com and include your order number. Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

For standard returns, including returns due to fit, size, preference, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Goat Street Goods or a defective or damaged product.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, contact us at goatstreetgoods@gmail.com as soon as possible and include your order number.

We will evaluate the issue and work with you to make it right. When the problem is our responsibility, Goat Street Goods will cover the appropriate return and replacement shipping costs.

Exchanges

If you would like to exchange an eligible physical product for another size or item, contact us within 30 days of delivery.

The customer is responsible for shipping the original item back to us. Once the return is received and approved, Goat Street Goods will cover standard shipping for the replacement item.

Exchanges are subject to product availability.

Digital Products

Because digital downloads are delivered electronically, all digital-product sales are final and cannot be returned, exchanged, or canceled after the download link has been delivered, except where required by law.

If you receive the wrong file, a damaged or corrupted file, a duplicate charge, or cannot access your purchase, contact goatstreetgoods@gmail.com within 30 days and include your order number. We will work with you to correct the issue or provide an appropriate resolution.

Final Sale Items and Gift Cards

Products specifically identified as Final Sale at the time of purchase cannot be returned or exchanged, except where required by law or in the case of a defective, damaged, or incorrect item.

Gift cards are non-returnable and non-refundable except where required by law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the eligible refund will be issued to your original payment method. Processing times vary by bank or payment provider, and it may take additional time for the refund to appear in your account.

Questions about a return or refund can be sent to goatstreetgoods@gmail.com.