Shipping policy
Shipping Policy
Order Processing
Physical orders are typically processed and prepared for shipment within 2–3 business days after the order is placed.
Business days do not include weekends or holidays. During unusually busy periods, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Rates and Delivery
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and shipping destination.
Delivery times shown at checkout are estimates and begin after the order has been processed. Actual delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at goatstreetgoods@gmail.com and include your order number. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Damaged, or Incorrect Shipments
If your physical order arrives damaged, contains the wrong item, or you experience a delivery problem, contact us at goatstreetgoods@gmail.com and include your order number.
We will review the issue and work with you to determine an appropriate resolution.
If an item is damaged, defective, or incorrect due to an error on our part, Goat Street Goods will cover the appropriate costs to make it right.
Returns and Exchanges
Return and exchange shipping is governed by our Return & Refund Policy.
For standard returns or exchanges due to fit, size, preference, or a change of mind, the customer is responsible for shipping the original item back to us.
Digital Products
Digital products are delivered electronically and do not require physical shipping.
No shipping charge applies to an order containing only digital products.
Digital delivery information and any applicable download instructions will be provided electronically following purchase.
If you experience a problem accessing a digital purchase, contact goatstreetgoods@gmail.com and include your order number.
International Shipping
Availability of shipping outside the United States depends on the shipping destinations and rates currently offered at checkout.
If shipping is not available for a particular destination, the physical product cannot be shipped to that location.
Digital-product availability may differ from physical-product shipping availability.
Contact
Questions regarding shipping or delivery can be sent to:
Goat Street Goods is operated by Creative Creatures LLC.